UXCuse | UX & Product Design Expert

Currently available for work.

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Redesigning the Partner cockpit

Fiori UI • 40% reduction in task completion time

UX Lead

Walldorf, Germany

2024

The Problem

Partners and operators are frustrated.

The existing home page features an analytics view that many partners no longer find useful.

Long forms with redundant fields and data entry hinder efficiency and contribute to an increase in support tickets.

Prototyping and Feedback

Simulating Real User Journeys

Gathering Partner Feedback to Align the Platform with Business and User Needs

Simulating Real User Journeys

Gathering Partner Feedback to Align the Platform with Business and User Needs

Design

From Clunky and Outdated to SAP Fiori

Boosting Adoption and NPS Through Better UX

From Clunky and Outdated to SAP Fiori

Boosting Adoption and NPS Through Better UX

From Unclear Next Steps to Insightful Dashboard:

Giving Partners Information about Growth and Overdue Actions—Reducing Support Tickets

From Unclear Next Steps to Insightful Dashboard:

Giving Partners Information about Growth and Overdue Actions—Reducing Support Tickets

From Redundant Data Entry & Long Forms to a Guided Deal Wizard: Streamlining Workflow and Reducing Drop-Off Rates

From an Overfocus on Analytic Data to Prioritising What Partners Need:

Making Lead and Deal Submission Key Experiences

From an Overfocus on Analytic Data to Prioritising What Partners Need:

Making Lead and Deal Submission Key Experiences

Boosting the digital purchase journey across marketplace

View Showcase

Walldorf, Germany

2024

Next up: Vanguard — Future Forecast

Helping retirees find optimal payments from their super.

180% App Rating Increase • 82 SUS Score

Next up: Vanguard — Future Forecast

Helping retirees find optimal payments from their super.

Next up: Vanguard — Future Forecast

Helping retirees find optimal payments from their super.